The Servant Leadership Strategy
How the business grows
A business grows when the people in it have what they need to do great work, and when every customer, employee, owner and supplier gets a fair deal. That is the whole strategy. The rest is doing it every day.
Three principles
1
Servant leadership
The leader's first question is, "Am I giving people the leadership they need?" Tools, training, clear expectations and time to do the job, with the overload removed.
2
Stakeholder alignment
Customers get great work at a fair price. Employees get the right pay, security and growth. Owners get the right return. Suppliers get paid on time. When work isn't getting done, someone isn't being served.
3
Operational excellence
Go to where the work happens, decide on data, and fix the process, not the person. Cut waste, uneven work and overburden.
What it looks like in the business
The Box
All the work of the business in one picture. Who does what, what is duplicated, and what never gets done. Then roles are redrawn so everything gets done and the load is shared.
Time-based leadership
Short check-ins at the right rhythm: leads hour by hour, managers day by day, the owner week by week. Gaps are seen and fixed before they grow.
5S
A clean, organized workplace with a home for everything, so no one wastes time hunting and problems are easy to spot.
A few numbers that matter
Three to five key measures, a strategy for each gap, and a leading indicator that shows the strategy is really happening.
It starts free.
Garrett looks the business over, finds the easy fixes and starts fixing them. Phone, video or in person at the business.